In the heart of London, Certitude stands out as a beacon of support to people with mental health-support requirements, providing life-enhancing services to those in need. To enhance their operational efficiency and continue their mission with greater impact, Certitude turned to ConnectMyApps. This case study delves into how ConnectMyApps' Managed Services and iPaaS solution, Canvas, have transformed Certitude's software integrations, yielding significant benefits for their dedicated staff and the communities they serve.
Background
Certitude is committed to empowering people with learning disabilities, autism, and mental health needs. To support this mission, they required a suite of integrated software applications that could streamline their operations. The integration of Buzz, a bespoke digital care solution, Quinyx, a workforce management app, and CYPHER, an HR information system, in addition to Certitude’s payroll system, was pivotal. ConnectMyApps stepped in to provide a fully managed integration experience, ensuring these applications worked in concert to support Certitude's vital work.
David Kerry, Operations Manager at Certitude, shares, "The integration solutions provided by ConnectMyApps have been a game-changer for us. They've not only improved our operational efficiency but also enhanced the accuracy of our data, which is crucial in the services we provide."
The process:
The integration journey with Certitude was meticulously planned and executed, ensuring Certitude's transition from outdated systems to a cohesive, cloud-based ecosystem was smooth and disruption-free. The strategic use of APIs facilitated a secure and efficient data exchange across their software platforms, maintaining the integrity and confidentiality of highly GDPR-sensitive information.
Impact on staff and operations
The staff at Certitude have reaped the benefits of these integrations, with a noticeable simplification of their daily tasks. The invisible yet powerful presence of ConnectMyApps' solutions means that employees can focus on what truly matters—supporting their clients—without the distraction of technical issues. This has led to a more productive and focused workforce, directly translating to better service delivery.
Data accuracy and workflow efficiency
The accuracy of data is paramount in the caretaker sector, where every detail matters. ConnectMyApps has ensured that data flows seamlessly between Certitude's systems, from onboarding new staff to managing shifts, absences and processing payroll. This precision has significantly reduced errors and improved the overall efficiency of workflows within the organisation.
Cost and resource savings
By automating and optimising processes, ConnectMyApps has enabled Certitude to achieve substantial cost savings and better allocation of resources. The time saved from manual data entry and correction has been redirected towards strategic initiatives and enhancing support services, providing more value to those in need.
Going forward
Looking ahead, Certitude is excited to expand its software integration capabilities, with ConnectMyApps playing a crucial role in this evolution. "Our relationship with ConnectMyApps is more than just a provider-client dynamic; it's a partnership that we value deeply," says David Kerry.
The collaboration between Certitude and ConnectMyApps has set a new standard for software integration in the support services sector. The seamless functionality, improved data accuracy, and operational efficiencies have significantly contributed to Certitude's mission. As they continue to innovate and expand their services, ConnectMyApps remains an integral partner in their journey.
Discover more about Certitude's transformative services at certitude.london and explore ConnectMyApps' integration solutions
