Frequently Asked Questions
Can ConnectMyApps integrations be tailor-suited or customized to our business requirements?
Yes, our solutions are highly customizable to meet your specific workflow and business needs. You can build integrations on our Canvas platform yourself or our Professional Services team can build and launch them for you. Maintenance is simple too - just enter the Canvas platform and adjust the integration as you need to.
What types of integration services does ConnectMyApps offer?
We provide both fully managed integration services, where our experts handle the entire integration process and a "Do-It-Yourself" (DIY) option for users who prefer a more hands-on approach.
What is the cost structure for ConnectMyApps?
Our pricing is tailored to the specific needs of each customer. Please contact us for a personalized quote based on your integration requirements.
What is the customer journey like during an integration project?
We follow a structured project management approach, keeping customers informed at every step. Timelines are established collaboratively to meet specific business objectives.
Depending on the complexity of the project, some integrations can be up and running in just a few minutes whilst others might take a few days to build.
Is ConnectMyApps scalable to accommodate business growth and changes?
Absolutely! Our integrations are designed to scale with your business, allowing for seamless expansion and modifications as your needs evolve. Moreover, our platform makes updates simple and virtually instant - so you don't need to rebuild the integration or change substantial amounts of code when you need to make an update.
How does ConnectMyApps address IT security concerns during integration?
We prioritize data security, employing industry best practices to safeguard information. Our solutions comply with all the relevant regulations and standards. We're also ISO 27001 certified so you can rest assured the company treats your data safely.
What are CMA’s long-term partnership goals?
ConnectMyApps is owned by the Amesto group (which is 100% owned by the Spandow family) and the two founders, Luke Buckley and Nathan Bray. ConnectMyApps isn’t part of a private equity or venture capital fund with a specific sell-by date, and all our investors are focused on building the business over the long-term. We don’t have any intention to sell. We want to build partnerships with our clients that last beyond the next quarterly earnings call or the fund-end date, and we believe in delivering the sort of product and customer service that will allow us to remain in partners for many years to come.
What sort of Data Protection and Encryption do you have?
CMA is entrusted with customers data, and we take that trust very seriously. To secure the data in CMA we encrypt it using different technologies:
- All HTTP traffic between the ConnectMyApps platform and the public internet is encrypted with SSL certificates. Certificates are managed via AWS Certificate Manager with automatic renewal and rotation.
- The ConnectMyApps platform supports only TLS 1.2 for incoming connections.
- Access to the AWS platform is managed by AWS IAM (Identity and Access Management). Access key rotated every 90 days.
- Static data within the ConnectMyApps platform is automatically encrypted at rest using AES 256 encryption.
- SSL certificates used by ConnectMyApps are managed in AWS Certificate Manager and renewed automatically.
What is your backup strategy?
- Backups are performed daily.
- Backups are encrypted (AES 256).
- Backups are placed on an offsite location in Europe.
- Backups are stored for 30 days.
- Application servers and backend servers separated into public and private VPC subnets. Application servers fronted by Elastic Load Balance.
- Application server volumes backed up automatically using AWS DLM (Data Lifecycle Manager).