CMA - The future of HR in Hospitality

Moving beyond siloed data and manual work

By Kristin Ziazie

In the hospitality sector, HR teams face a unique set of challenges. With high employee turnover, seasonal staff, shift-based scheduling, and compliance demands across multiple locations, manual HR processes and fragmented systems are no longer sustainable.

Yet for many hotel and restaurant chains, critical data on payroll, rosters, absences, recruitment, and training still lives in disconnected systems—each requiring separate logins, duplicate data entry, and hours of reconciliation. In an industry where speed, accuracy, and agility are vital, this siloed approach comes at a real cost.

Summary

Hospitality HR faces unique challenges: high turnover, seasonal staff, and complex scheduling.
Siloed data and manual processes lead to errors in payroll, scheduling, and compliance.
Integration and automation streamline HR operations, enhancing accuracy and compliance.
Proactive workforce planning through real-time insights improves retention and operational agility.
Strategic adoption of HR technology drives efficiency and competitiveness in the hospitality sector.

Disconnected HR systems: A hidden burden on hospitality teams

When data is scattered across scheduling tools, payroll platforms, and HR systems, even simple tasks—like onboarding a new employee or approving leave—can become complicated and error-prone.

Take, for example, a new front-of-house hire at a hotel chain. Their data must be entered into the HR system, roster tool, payroll, and potentially a training platform. If one system is missed or entered incorrectly, it can result in missed shifts, incorrect pay, and compliance risks—damaging both morale and brand reputation.

Worse, HR teams lose valuable hours every week to manual reporting, data corrections, and responding to avoidable issues from staff or managers. In an industry where labour is both your biggest cost and your greatest asset, this inefficiency is a strategic risk.

Why integration and automation matter more in hospitality

By integrating your HR, workforce planning, and payroll systems—and automating core HR processes—you not only reduce admin and human error but also gain real-time visibility into your people data.

For example:

When an employee is promoted in your HR system, their pay and shift eligibility update automatically in payroll and scheduling tools.
Training completion, performance metrics, and absence trends are visible in one dashboard—helping you proactively manage compliance and staff development.
GDPR-sensitive data is securely controlled, reducing legal exposure across multi-country operations.

This connected approach not only enhances accuracy and compliance—it frees up HR to focus on guest-facing excellence, workforce planning, and retention.

Towards proactive people management in hotels and restaurants

Integrated data and automation enable hospitality HR teams to shift from reactive firefighting to strategic, proactive workforce planning. Whether it's identifying departments with high turnover, spotting skill gaps, or tracking diversity metrics for ESG reporting, connected systems provide the insights needed to lead, not just manage.

In a sector defined by customer experience, your people strategy is your brand strategy. And with the right HR tech foundation, your team can spend less time fixing admin—and more time developing great teams that deliver memorable service.

The future of HR in the HORECA industry isn’t about doing more—it’s about working smarter. By leaving behind manual processes and siloed systems, and embracing integration and automation, HR leaders can unlock efficiency, improve accuracy, and drive stronger engagement across every site. For hotels, restaurants, and hospitality groups aiming to stay ahead in a competitive market, this isn’t just a technology decision—it’s a strategic one.

I can
help you

Meet Kristin Ziazie –
Your integration expert

Expertise in HR data challenges:
With a deep understanding of common HR issues, I can recommend effective, tailored solutions for your business.
Customised solutions:
Need something specific? I specialise in adapting solutions to meet your unique needs.
In-depth product knowledge:
I know our integration platform inside and out and can pinpoint the right tools to simplify your HR data management.

Book a call with Kristin

Tailored to your needs

Get a solution tailored to your organisation's specific requirements, ensuring seamless integration of your HR systems.

Compliance ensured

Deploy integrations faster while ensuring compliance with data protection regulations, enhancing security and reliability in HR operations.

Scalable and flexible

Future-proof your HR systems with scalable solutions that grow with your organization, accommodating changes and new developments.

"We have been using ConnectMyApps since 2018. The integrations between our HR and payroll systems have been running smoothly with ConnectMyApps as the provider of integrations."

McDonald's

’’We chose Canvas over Boomi for its agility, maintainability and cost. Boomi is like cracking a walnut with a sledgehammer’’

Stepstone

"Having eliminated the human involvement in updates between our HR system and other applications, our staff can spend more of their time on creating world class experiences for our members"

Martin Storm-Olsen

SATS